Returns Policy

Goods return Policy – bobandkates.ie

Return Policy
If you are not satisfied with your purchase, simply return the item within 30 days of the order date.
Items being returned must be in their original condition with the tags.
Please include the packing slip with the return information form filled out.
We cannot refund your original shipping charge.

Stock items must be returned in original package or will be charged for unless previously arranged .

If you are not completely satisfied will the product purchased, please inform us at the earliest opportunity, exactly what is the fault, the date, if relevant, when the fault became apparent, when and how you discovered the fault, how the fault affected your use of the goods. To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return goods to us because you say they are faulty. You must tell us by email message to: info@bobandkates.ie or by letter to our address at the bottom of this agreement, that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns number. If you send goods to us without a returns number, we may not be able to identify sufficient details to enable us to attend to your complaint. The goods must be returned to us as soon as any defect is discovered. So far as possible, goods should be returned with all packaging and as far as possible in their original condition. They should securely wrapped, including our delivery slip at your risk and cost.

All goods must be returned by the customer to the following address: Bob & Kates Gift and Home, Main Street, Clane, Co. Kildare, Ireland